Support Team Training Tips

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The training is done weekly in the Missionary Support Meeting.

These lessons may be useful for training of the full-time missionaries in Salt Lake.

The goal of this page is to identify areas to teach and give those who do training tips and sources to use in their teaching.

Background[edit | edit source]

The object is to do review and reinforcement. The steps of the process will be introduced but the main job will be to get the members involved. The following are ways to involve the whole group.

  1. Have each individual do one part of the process.
  2. Have each do a whole case.
  3. Create a project and have everyone involved.

Training Lessons[edit | edit source]

Resources


Patrolling Both New Pages, Recent Changes and Talk Pages[edit | edit source]

Possible ways to teach Patrolling[edit | edit source]
  • For review purposes going over the Whole lesson is too much. Bring up Special:RecentChanges Have each missionary take a case and work through it.
  • Select specific problem pages and go over them with members of the class presenting them but teacher asking why and how questions.
  • Find problems on regular page that have slipped through patrolling and present and show how they could have been done better through why and how question to the whole group.

Missionary Lesson FamilySearch Wiki:New Pages, Talk Pages and Recent Changes

SalesForce Support Cases[edit | edit source]

Possible ways to teach SalesForce Support Cases[edit | edit source]
  • For review purposes going over the Whole lesson is too much. Bring up Salesforce Have each missionary take a case and work through it.
  • Select specific problem pages and go over them with members of the class presenting them but teacher asking why and how questions.
  • Find problems on regular page that have slipped through saleforce and present and show how they could have been done better through why and how question to the whole group.


Missionary Lesson FamilySearch Wiki:Saleforce Support Cases

SalesForce Images/Doc Cases[edit | edit source]

Possible ways to teach SalesForce Support Cases[edit | edit source]
  • For review purposes going over the Whole lesson is too much. Bring up Salesforce Have each missionary take a case and work through it.
  • Select specific problem pages and go over them with members of the class presenting them but teacher asking why and how questions.
  • Find problems on regular page that have slipped through Saleforce and present and show how they could have been done better through why and how question to the whole group.

Missionary Lesson FamilySearch Wiki:Saleforce Image Cases


Project Creation and Organization[edit | edit source]

All projects need to be presented to Danielle first

  1. There are many sizes for a Wiki Maintenance project.
  • A few hundred pages need clean up on a maintenance page to re-categorization of all the main categories in the Wiki.
  1. The steps are much the same:
A.Define the project, then recruit
B.Creating the project page
C.People propel projects-Roles
D.Report percentage of completeness
E.Formal management process
F.Virtual_meetings

The main link is Project Creation and Organization


Maintenance Templates[edit | edit source]

Possible ways to teach Maintenance Templates[edit | edit source]
  • For review purposes going over the Whole lesson is too much. Bring up FamilySearch Wiki:Maintenance Templates Have each missionary take a template and review how it is used.
  • Select specific templates and go over them with members of the class presenting them but teacher asking why and how questions.
  • Find pages where a template has been used un-correctly and present they could have been done better through why and how question to the whole group.

Missionary Lesson New Pages, Talk Pages and Recent Changes#Maintenance_Templates

Uploading Images and Placement of Images[edit | edit source]

Missionary Lesson FamilySearch Wiki:Uploading Images and Placement on Articles

WikiText and Editing[edit | edit source]

  • For review purposes going over the Whole lesson is too much. Bring up Wikitext - Lesson One#Headers Have each missionary take a template and review how it is used.
  • Create a Sandbox to work in have members of the class use the steps to create an article but teacher asking why and how questions.
  • Find pages that can be inproved and have the group work together to edit these with teachers why and how questions.

Missionary Lesson Wikitext - Lesson One

Links External and Internal[edit | edit source]

Missionary Lesson Wikitext - Lesson One

Creating simple templates[edit | edit source]

Many examples of templates at Many templates, user boxes and tables.

Why and How Questions[edit | edit source]

  1. What items in this lesson would help solve this problem?
  2. Why would the use of _______ make this a better page?
  3. How would you improve this _____?
  4. What are the steps to complete ______?
  5. What can we do to complete this _______?
  6. Where can we go to find _____?

Thursday Training Schedule[edit | edit source]