FamilySearch Wiki:Support Team, Our Special Pages and the Support Team Duties

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The Group we call Wiki Support has many roles but the main one is to keep the Wiki Clean. So Special pages have been created to help us and others understand the need for the Team to use these pages. The Main Hub for these pages is in the Navigation bar on the right of this page under Wiki Support. We will be introducing many of these items and many of these pages will be covered in more detail in the future.

Our Support Team

• We are going to go to the link on the Hub What is Wiki Support This gives us a more detailed description of the Team.
• Wiki Support Responsibilities and Assignments

1:Support existing volunteers

2:Welcoming and helping new volunteers

3:Supporting international wikis

Support Team Members and Groups

Members of the Teams These are the main Teams we work with in the Wiki.

What is a FamilySearch Wiki Support Missionary

The Wiki Support Team has as a goal to keep the Family Search Wiki orderly, useful and up to date. There are many duties that help us support the Wiki. The following are some of the major duties of the Support Team.

• Check all new additions to the Wiki, and all the new additions to pages.
• Answer questions from patrons, contributors and other missionaries and volunteers.
• Review, edit and organize many pages, files, images, talk pages, categories, and templates to keep them up to date and clean of non-research materials.
• Teach new missionaries, each other and other groups about the Wiki.
• Create, organize, and complete projects that improve the order of the Wiki.
• Work as a team to discuss ways to help improve the Wiki.

Look at the schedule for the Support Missionaries To_Do_as_Scheduled

The Process We use to Complete our Duties

The duties to keep the Wiki Clean are covered by the checking of all New Pages and All Recent Changes, plus the checking of Maintenance Pages, and Specific Projects that improve specific items within the Wiki. We also assist the patrons by answering questions and offering training.

1. We look at and review all contents in the New Pages, Talk Pages and Recent Changes pages.
2. Special pages help us review what is changing in the Wiki. Each week these are reviewed before a report is completed plus there are individuals who work weekly on specific pages within this report. Maintenance Pages
3. We Answer Questions of patrons on Saleforce and on the Talk Pages in the Wiki. We can also use the link to the Users email only found on the Users talk page under Toolbox in the Navigation bar.
4. Our projects are sometimes for the whole group, sometimes specific for several in the group and some are for one specific individual in the group.

Special Pages for Your Reference

• The Support Center This support Hub has the following to assist the Team in finding information, learning how to do our jobs on the Wiki and answering questions from patrons.

• Support Team Members This chart shows the different parts of the Support Team, and explains what their general goals are and has links to each User Page.
• Links to Team Meetings These two charts give the details of the meetings team member are ask to attend with details and a list of other useful meetings and links to the meetings.
• Maintenance Duties These duties are the main patrolling items for the Support Missionaries on the Team. Short detail about the duties with links to the pages that need cleaning up.
• Support Assignments Assignments links for specific assigned duties can be found in this section.
• Support Team Projects We have Team projects and individual projects many are detailed or linked to this section.
• Support Team Reports Our Weekly Report and individual monthly timesheets are linked here.
• Support Learning Center A link to the Contributor Lessons Hub Great review of the Users main tools in the Wiki. Also a chart with links to training opportunities in the Wiki.
• A overview of all the ways we can communicate with each other.

Wiki Pages to Keep and Use

• The Main Hub
• The Support Center
• New Contributor Lessons Hub

A Great Resource

Lee Drew is a former Team Lead for the Wiki Support Group. He created a GREAT sandbox in which he placed many of the items we use in the wiki and how to use them. You may not need these now but in the future you will be very glad to have it. Please do not edit this page.

• Lee Drew's Sandbox

Homework

• Pick out one of the items on Wiki Support and review it for the next class.
• Please view the following before the next class Wiki Overview course

Recording

• Recording of this class

Teacher's Page

Teacher's Tips